Where Systems Meet Humanity: Alison Albright on Care Work in High-Pressure Systems

This week on Gettin Chai, I’m joined by Alison Albright, who works in victim services on the front lines of crisis and care.We talk about what the work actually requires — making decisions under pressure, building trust in minutes, and carrying responsibility most people never see.00:00 – Intro02:04 – What Is Victim Services Toronto?03:15 – The Range of Cases & Specialized Programs07:00 – How the System Works: From Charges to Court09:43 – The Year of Waiting & Its Impact on Young People11:34 – What Testifying in Court Actually Looks Like15:26 – "Court Was Worse Than the Abuse"16:25 – The Gap in Post-Court Therapy & Support20:24 – No Specialized Program Exists Anywhere22:34 – Finding a Leader Who Got It & Building Something New28:33 – Fundraising the Gap: Creating the Rise Event31:49 – Community Support, Celebrity Involvement & Sponsors36:28 – Being Part of the Solution & Why Talking About It Matters