Ep 14 - OMNICHANNEL OVERLOAD - Learn How Omnichannel Amplifies the Customer Service Experience

Join us as we discuss all things Omnichannel for Customer Service! There are many new and exciting things in Omnichannel and we're delighted to discuss all the capabilities with you. Omnichannel in Dynamics 365 is truly amplifying the way businesses interact with customers by bringing all the different ways customers can reach out to a business into a single work area. In this episode, we take a deep look into Omnichannel capabilities. Spoiler alert - there are so many capabilities, there's likely a part 2 coming soon!