Leading with Heart: A CNO's Journey from Patient to Leader

Josh and Aaron visit Norton Community Hospital to sit down with Jeremy Carlson, Chief Nursing Officer for Ballad Health’s Wise, Dickenson, and Lee County hospitals. Jeremy shares how he champions the B Excellent culture by helping his teams put its lessons into practical action every day. The conversation explores Jeremy’s journey into healthcare and how his own time as a patient deepened his commitment to delivering compassionate, high-quality care.