Culture in Action: Purposeful Leadership and Patient-Centered Care

Josh and Aaron visit Franklin Woods Community Hospital to talk with Kim Jessee, nurse manager for the ICU/PCU. Kim shares her inspiring healthcare journey and discusses how she and her team have embraced the principles of B Excellent - long before the program officially launched. The conversation also explores how bedside shift reports play a critical role in our goal of becoming a High Reliability Organization, and how those practices align with the overall B Excellent journey.