R03 - Building a healthier business, with Mads Fosselius, CEO, Dixa

Mads is the CEO of Dixa, and as a customer services platform it was only natural for them to double down on helping customers work through these challenging times.

Highlights:
- Finding the right balance of investment in innovation to delight our customers and capital efficient growth is our priority.
- We are still growing very fast, but the business is healthier in many ways.
- It is no longer acceptable - if it ever was - to grow fast despite the costs and the consequences.

Mads Fosselius is the CEO of Dixa, a customer service platform which helps brands build stronger relationships with their customers to deliver a better experience, by unifying all the customer communication channels and data into one platform. Many of their customers have seen a massive increase in customer traffic and, at the same time, all of their customer’s customer services people are working remotely. This combination puts Dixa’s customers under a lot of stress.