Why Are Retailers Making a Hard U-Turn on Self Checkout?

Wharton Associate Professor of Operations, Information and Decisions, Santiago Gallino joins the show to discuss why retailers are backtracking on using self-checkout in brick-and-mortar stores, how this will help retailers reconnect with the customer, and strategies for retailers to consider on how to use this technology wisely. Hosted on Acast. See acast.com/privacy for more information.