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Today’s top episode goes to the heart of an issue that a lot of people raise with me.

They say ‘where do you start when changing a culture’.

To some extent it’s what the episode about the hospital trust in Barking was about, going in and changing the culture of a huge organisation.

I saw one of today’s guests Darren Ashby speak at an event - talking through the specifics of how his company Business Four Zero tried to change the culture of Tesco. Business Four Zero are one of a group of organisations who work with leaders to change company culture. I know there’s a few of these firms. I attended a dazzling event by one firm called Scarlett Abbot in this field about a month ago.

Darren is joined by Atif Sheikh as they talk through the specifics of what they did with firms like Electronic Arts, Aviva and Tesco. They’ve turned some of their work into a book which you can buy here.

Some of the things that stood out for me:

For example Intercontinental Hotel Group

Had switched from being a hotel owner to a franchise business
CEO needed to remove silos
What did they need? Too many people in the business didn’t understand how they made money - it made spending decisions hard. So they focussed on ‘think return’
Additionally it had become complacent, so they decided to ‘move fast’
Finally they agreed to ‘talk straight’ with each other

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Eat Sleep Work Repeat is made and hosted by Bruce Daisley.

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Work culture: happiness first then success

Eat Sleep Work Repeat - better workplace culture