Convergence and Transformation in the Post-AI World – Pioneer 2025

Des Traynor, Co-Founder and Chief Strategy Officer at Intercom, explores how AI is transforming not just products and interfaces, but entire companies. He shares his vision for how AI will act as a powerful, convergent force – collapsing boundaries between tools, teams, and functions – and what that means for the future of work and customer experience.Recorded at Pioneer 2025, a summit for AI customer service leaders.Watch this episode on YouTube: https://youtu.be/3e5PPtY_CSs?si=kqwQPGpr5twJiZH7For more keynotes & conversation visit https://pioneer.fin.aiFollow our Fin/ideas Substack - stories from the team at Intercom building Fin: https://ideas.fin.ai/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.