Working Smarter:  Presented by Calabrio


        Klaus Bang, otherwise known as the Danish WFM Ninja, shares his thoughts on a long career in WFM, his approach to determining a Service Level target, and how he used Calabrio WFM to consolidate several contact center practices into one.
      

Klaus Bang, The Danish WFM Ninja - Using Data to Set Goals

Wysdom - How AI turns bots into intelligent agents with Tariq Bethune

Klaus Bang, otherwise known as the Danish WFM Ninja, shares his thoughts on a long career in WFM, his approach to determining a Service Level target, and how he