1 - Q & A on Cafe Chocolat

I have gotten a few emails with listeners asking what books I recommend. I email each person individually, but decided it would be more beneficial if I just record a Bonus episode. I broke the list in...

In this episode, I talk a bit about POSes, but spend a good amount of time talking about various aspects of working with cash and how to protect your business or coffee shop from scammers. I share som...

In this episode I share a personal story of a childhood book/character that I always think of when I run into something that looks hard and scary, and how I use that to dive in the many directions my...

In this Episode I talk about the importance of treating customers like patrons first, and friends second. Just because they’ve been coming to your shop for years, it doesn’t mean you can take libertie...

In this episode I talk about how to hire the right employees. What to be aware of. I share the hiring process we had at Cafe Chocolat. Also, things you can do to develop your staff. http://www.ristret...

In this episode, I dissect a call I had recently with someone passionate about starting their own little shop. They were very excited about it, and asked me the right questions, but those were questio...

In this episode, I decided to answer some of the questions I have started to get via email. Some of the questions are about the type of espresso machine, space renting, number of employees you need, e...

As the owner and/or manager of a coffee shop, you are running a pirate ship! And I mean it! You’ll be managing people that are not all necessarily trying to really learn the business and grow with it....

We talk about what to look for in Suppliers. The future of coffee consumption and the local Washington DC coffee scene. ...