Operational Excellence: A look behind Uber's China business - Cleo Sham, Stride VC

Formerly an operator at Uber China, now an investor at Stride VC - that's Cleo Sham. In addition to exciting impressions of the Asian market, she also has operational insider knowledge for your success. What you learn: Do you necessarily need people on the ground if you want to operate in a non-European market? What are the differences between the Asian market and Europe and the US? What kind of help do I look for when my company needs operational support? What makes a good internal playbook? ALL ABOUT UNICORN BAKERY: https://zez.am/unicornbakery (00:01:21) How did you get into venture and startups? (00:02:41) Why did you start at Uber China instead of entering the US market? (00:04:21) How has Uber China changed as a result of your involvement? (00:07:08) What differences does China or the Asian market have from Europe and US and do I necessarily need locals to operate there? (00:15:51) How do you define operational excellence? What is important? (00:26:26) Playbook topic: How do you get started creating a playbook? (00:32:24) What should be included in my playbook? (00:34:40) How does the cadence of communication differ for a small business vs. a large business? (00:40:02) As an investor today, how does your experience in operations help you identify startups that are on a good path to operational excellence? (00:45:11) I'm a young startup looking for operational help: what skills should that help bring and how can I test the potential for help? Cleo Sham LinkedIn: https://www.linkedin.com/in/cleosham/ Stride VC: https://stride.vc/ WHATSAPP NEWSLETTER: 1-2x a week you will get a personalized voice note or content from me that will make you a better founder, sign up now with one click: https://bit.ly/ub-whatsapp-newsletter