Customer Experience 101: A Talk with Jonathan Shroyer

Welcome to the second episode of my podcast, where we discuss all things customer experience with Jonathan Shroyer, CEO and Co-Founder of Officium Labs. On this episode, Jonathan enlightens us about: The basics of customer experience. How you can treat the customer right. How Officium Labs shifted customer service from a cost center to a profit center. How to evaluate the ROI of customer experience. How the customer experience industry evolved during and after the COVID-19 pandemic and tips to keep serving your customers right all through it. Tune in to the podcast now to find out more about customer experience!