Business: Elements of a Great Customer Service Program

Pat Castronova, Senior Account Executive at GBS, manages the day-to-day operations of The Paper Center, a division of GBS located in Youngstown, Ohio. Pat has been with GBS for more than 5 years, and has over 30 years of sales and management experience in the paper industry. In this episode, Pat discusses the types of products and services offered to clients, the effects of technology on the paper industry, and what makes for great customer service and relationships.