17: Maintaining Customer Trust in a Booming eCommerce Marketplace

Happy Consumer Protection Week! Are you an online shopper? This podcast is for you! On this episode of We Can Do This!, NCL’s Vice President of Public Policy, Telecommunications and Fraud, John Breyault, sits down with Alyssa Betz, Director of Public Policy leading Amazon’s Brand Protection and Customer Trust policy team, to discuss protecting consumers, specifically in the online marketplace. John and Alyssa dive into topics such as fake reviews, counterfeit products along with scams that have been on the rise this year. *Due to COVID-19 safety protocols, this episode was recorded remotely. Audio quality may not be consistent throughout.*