Compliance Update: Focus on Consumer Duty, Appointed Reps and the broader Financial Services market

In our latest podcast, Worksmart's Head of Sales, Julian Sammells and Award Winning Consumer Advocate, Caroline Wells, discuss the impact final rules of the new Consumer Duty and the changes to the Appointed Representatives Regime will have on a firm's approach to T&C schemes and Complaint Handling. Answering questions from a live audience of Compliance professionals, our panellists share the critical role technology and data will play in demonstrating how your firm can deliver good customer outcomes to the FCA.