Beyond Rent: Exploring Property Management

Only 25% of property managers use video as a tool in their listings, and 10% or fewer use it for communication and education.Jennifer Ruelens, Founder and Broker of One Focus Property Management, join...

Mindy Parish, Founder and Chief Consultant of Parish Consulting, joins the podcast to discuss how establishing a monthly operating rhythm can improve your organization and develop the next generation ...

Traditionally viewed as an entry-level role, the leasing agent position has evolved. Today’s agents must bring strong professionalism and specialized skills to the job. Finding a home can be stressful...

Rent advances provide a way for landlords to use their rental income for everyday expenses at a fraction of the cost of credit cards or loans.Tom Smith, co-founder and chief revenue officer of Ryse, j...

Join us as Joe Easton—Rent Manager’s Director of Partnerships and Industry Relations, and host of Beyond Rent—interviews attendees and sponsors at the 2025 Rent Manager User Conference. In this episod...

Water usage can greatly affect an organization’s bottom line, especially in the property management industry.Dr. Ellie Graeden, Chief Data & Product Officer at Metron, joins the podcast to discuss...

In the property management industry, there are public adjusters who are in business to help people, and sadly, there are those who are only in business to help themselves.Andy Gurczak, founder and CEO...

Many property managers and owners aren’t fully aware of the potential financial and operational risks involved with not providing renters insurance. Unfortunately, many residents don’t adequately prot...

Koray Oztekin, CEO and Founder of Zenbase, joins the podcast to discuss the financial health of American citizens, how economic burdens affect the mindset and well-being of renters, and what can be do...

Ramsey Cohen of Clayton Development Group joins the podcast to discuss how modern manufactured homes, CrossMod® innovation, and zoning reform are shaping the affordable housing landscape from cutting ...

When searching for top talent, two major challenges that CEOs face are poor hiring decisions and disengagement. Dr. Krista Peterson of Culture Index joins the podcast to discuss how Applied Behavioral...

Sara Wiggs joins the podcast to discuss the resident experience in terms of technology and the ways smart home technology can maximize operational savings and generate revenue for owners and managemen...

Tara Samuels joins the podcast to discuss how stepping out of your comfort zone to make new connections can change your life, why networking takes work, and the importance of nurturing relationships a...

In this inspirational episode, Joe Jackson of Prime Oak Capital joins the podcast to discuss his journey from growing up in manufactured homes to being in the Marine Corps for 20 years to his transiti...

Lean Six Sigma helps identify and eliminate waste and optimize efficiency to add value for the customer. The multifamily industry has many complex processes, and applying Lean Six Sigma practices to e...

Artificial intelligence (AI) is continuously evolving and changing how we operate. While every residential property management company is different, most experience similar pain points. And by observi...

In 2019, the National Apartment Association (NAA) launched the 20 in their Twenties Program, which was founded as a way for NAA to engage with emerging leaders in the property management industry. Duy...

The Rent Manager User Conference (RMUC) is taking place this fall. Brittany Christerson, COO of London Computer Systems/Rent Manager, joins the podcast to discuss what is offered at the conference, th...

The job market has changed significantly over the last five years and there’s more competition than ever for mid- to upper-level real estate positions. Even if you aren’t actively looking for a new ro...

Creating a strong culture by living your company’s core values—from the top down—is key to hiring the best people for your organization. Pete Neubig of VPM Solutions joins the podcast to share some be...

Post-pandemic, the information technology landscape continues to evolve and cybersecurity awareness is more important than ever, especially with the rise of artificial intelligence and digital data. I...

Tracking down missing receipts is just as painful as trying to remember what was purchased in the first place. Fortunately, technology is changing this process. Omer Menashe of Clyr joins the podcast ...

Granting access to a property goes much further than just its residents. It impacts every person who visits or works there. On this episode, Cyrus Claffey of ButterflyMX joins us to share his insights...

Many property management companies have implemented resident benefits packages to enhance the living experience at their properties and generate more revenue. However, there are operational efficienci...

Artificial intelligence isn't new. However, there have been significant advancements in the past year—such as ChatGPT and Dall-E 2—that have improved the accessibility and utility of AI. On this ...

Ensuring accurate and timely late notices is a critical first step in any delinquency-management process. However, amid a multitude of other tasks, it’s easy for these notices to be overlooked and del...

Utilities are one of the highest incurred expenses at most properties. Yet, this critical expenditure often receives less attention because of its complexity. Joining us to share his vast experience w...

Diversity, Equity, and Inclusion (DE&I) is quickly coming to the forefront of the property management industry because of advocates like Todd Hignite and his involvement with the National Apartmen...

Every day, our jobs ask us to overcome unique challenges as we work to improve our businesses. Utilizing data can be an effective way to uncover challenges your operation is facing. To find the right ...

On January 25th, the White House released the Renters Bill of Rights, which has tremendous implications on our industry. From screening to rent increases, there are numerous ways that residential rent...

Creating a resilient business requires constant focus and attention. One method of achieving this goal is the concept of anti-fragility. Jared Behrens of American Realty joins the podcast to shed ligh...

Accounts Payable (AP) may not be the first item you consider when looking for ways to improve operations, costs, and employee morale, but maybe it should. The AP process often involves manual, redunda...

Some people can answer the “what do you want to be when you grow up?” question from a young age—and the answer doesn’t waiver. In the property management industry, it seems quite common. That was the ...

Whether you call them virtual assistants, outsourced workers or remote professionals, many property management companies have found ways to expedite their growth using these invaluable services. Gwenn...

One of the greatest accomplishments a leader can achieve is inspiring future leaders. However, it takes a lot of focus and dedication to mentor others while continuing to achieve your own objectives. ...

After decades in the manufactured housing industry, the Blank family knows that "doing things the same way they've always been done," won’t cut it in the business world. As Blank Family...

Nearly 70% of American households have at least one pet, which means most renters are searching for pet-friendly rentals. For many property managers, navigating pet policies and procedures can be diff...

What’s an unpopular topic that has a huge impact on your business? Taxes. While most would rather ignore their existence, the reality is a sound tax strategy can make all the difference when it comes ...

As a property manager, you have ample responsibilities but limited time and resources. Understanding where to focus your time and energy is key to building a successful operation. One of the greatest ...

Whether you’re buying socks or looking for a new place to live, online reviews and ratings greatly influence consumer decisions. Despite being a key metric for apartment searchers, many rental propert...

There’s been a massive push to improve resident experiences—it can be the difference between a renewed lease and an empty unit. Ensuring that your processes, communication methods, and amenities are m...

Building a successful company takes a lot more than a few innovative ideas and a well-curated business plan. Intentional management and continual improvements that shape your operations to be both eff...

As a leader, it’s crucial to understand your employees’ needs and communication styles to help them reach their full potential. There’s power in empathy and fostering a culture that prioritizes your t...

Creating a successful business requires the perfect mix of skill, vision, patience, and time. There is no substitute for hard work, but it is possible to scale your business faster and extend growth l...

Making your communities stand out to potential residents is the goal of every property management company. Historically, marketing your properties’ amenities served as the top attention-grabber for pr...

Adam Lowy grew up assisting his dad and uncle with their New Jersey-based moving company, and always felt bothered and unsettled by the amount of food left behind during the moving process. In 2009, h...