Veterinary Viewfinder Podcast

A headline can do more than earn a click. It can change how veterinary professionals see one another. This week, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, examine how clickbait and rage-bait framin...

Backyard chickens, miniature cows, goats, pigs, and other unconventional pets are showing up in suburban homes and on social feeds faster than veterinary care can keep pace. In this episode, Dr. Ern...

Veterinary employers have long complained about applicants disappearing during the hiring process. Now, candidates who are ghosted after an interview have websites where they can publicly report the e...

Why can taking PTO, stepping away during the holidays, leaving on time, or protecting even one hour for yourself feel like letting down your team or the people you love? This week, Dr. Ernie Ward and...

Keeping skilled veterinary team members isn’t simply about letting them perform more tasks. In this episode, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, explore Beckie’s early University of North Caro...

Getting medications into pets sounds simple—until the patient refuses the tablet, the dose doesn’t fit, the flavor is a disaster, or the client physically can’t make the plan work. This week, Dr. Er...

More pet owners are asking an AI agent before they call the clinic. They’re walking into the exam room with AI-generated ideas, possible causes, treatment questions, and sometimes a pretty strong opi...

For 500 consecutive weeks, The Veterinary Viewfinder has shown up for the conversations veterinary medicine needs, from team dynamics and credentialed technician advocacy to urgent care, leadership, b...

When was the last time you felt truly appreciated at work? This week on the Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, are joined by Josh “Mexico Joe” Vaisman, MAPPCP (PgD), C...

Pride Month gives veterinary teams a chance to celebrate LGBTQ+ colleagues and clients, but real allyship has to continue long after June. This week, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, talk w...

America’s 250th birthday is not shaping up to be a typical one-night July 4th celebration. With fireworks and community events expected to stretch across July 3, 4, and 5 (and expect some noise even e...

What does it mean to be a veterinarian, a credentialed veterinary technician, an assistant, or a new role entering the clinical space? In this episode, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, di...

After-hours and urgent care have changed dramatically in veterinary medicine, but the system still has serious gaps. In this episode, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, look at what happens w...

This week on the Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, talk with Michelle Crew, a credentialed LVT and the entrepreneur behind The Mobile Vet Tech, about building a career...

In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, use the current Hantavirus conversation as a jumping-off point for a bigger issue affecting every veterinary t...

Missed charges happen in every veterinary practice, but what happens next says a lot about clinic culture. In this episode, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, take on the uncomfortable real...

Veterinary medicine is full of passionate people, but sometimes that passion turns into camps, loyalty tests, and turf wars. In this episode of the Veterinary Viewfinder, Dr. Ernie Ward and Beckie M...

This week on Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, focus on Veterinary Receptionist Week (April 19–25, 2026) and the people who hold the entire clinic together from the fr...

In this episode, Dr. Ernie Ward talks with co-host Beckie Mossor, MPA, RVT, about the launch of the American Association of Credentialed Veterinary Technicians (AACVT.org), a new organization she co-f...

What does “starting at 8 a.m.” actually mean in a veterinary clinic? This episode tackles a small detail that quietly creates big tension across teams. Dr. Ernie Ward and Beckie Mossor, RVT, break do...

This week’s episode is one of the most difficult and important conversations we’ve had. Beckie Mossor shares the reality of a devastating house fire that took a friend, three pets, and everything she ...

This week, we share difficult news about one of our own. On March 15, Beckie Mossor suffered a devastating house fire that claimed her home, all of her belongings, three beloved pets, and a close frie...

Summer is coming, and with it comes one of the most tension-filled conversations in veterinary practice: what happens when a team member runs out of PTO but still wants time off? In this episode, Dr. ...

Getting injured at work is part of life in a veterinary clinic, but what happens next matters more than most practices want to admit. In this episode, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, dig i...

Neurodiversity is part of veterinary medicine, whether we talk about it or not. In this episode, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, sit down with Ron Sosa, veterinary team coach and founder ...

Bad online reviews aren’t new in veterinary medicine. What’s changing is how quickly we respond, and how quickly we sometimes end the relationship by “firing” the client who posted something critical....

Continuing education is required for veterinary professionals’ licensure, but finding time for CE often feels impossible. In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor...

Dog bites are more common than most people realize, and nearly all of them are preventable. This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, welcome back longtime fr...

Artificial intelligence is no longer a future concept in veterinary hiring. It is already here, quietly screening resumes, ranking candidates, and influencing who gets interviewed, hired, or never hea...

VMX 2026 is in the books, and this week on Veterinary Viewfinder, Dr. Ernie Ward and Becky Mosser, MPA, RVT, share their observations from one of the biggest veterinary conferences ever, VMX in Orland...

Many veterinary professionals struggle with a quiet but exhausting problem: absentee guilt. Whether it’s calling out sick, taking a vacation, or stepping away for personal time, being “off” rarely fee...

Vaccine hesitancy is no longer just about cost or convenience. In this episode of Veterinary Viewfinder Podcast, Dr. Ernie Ward and Beckie Mossor dig into why vaccine skepticism has become more emotio...

As the veterinary profession heads into 2026, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, take on a topic many veterinary professionals think about but rarely discuss out loud: whether organized veter...

Veterinary medicine is changing fast, and 2026 is already taking shape. In this episode of the Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor step back and take an honest look at the trends t...

This week, the Veterinary Viewfinder keeps a beloved tradition alive with a festive gift for the profession. Dr. Ernie Ward and Beckie Mossor, MPA, RVT, share a brand-new veterinary rendition of T’was...

Veterinary teams everywhere are feeling the strain of rising no-show appointments, especially during the hectic holiday season. This episode examines why veterinary clients are ghosting more frequentl...

This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, ask a timely question many teams are quietly wondering: Are veterinary clients meaner this year? As the 2025 holid...

The holiday season brings joy, family, and—unfortunately—extra calories for many of our patients. This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor sit down with board-certified...

This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, slow down the holiday rush to talk about something deceptively simple and surprisingly powerful: gratitude. As Tha...

Mistakes happen in veterinary practice, but what defines a great team is how they respond to them. This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle one of t...

This week, Dr. Ernie Ward and Beckie Mossor sit down with Elizabeth Watson and Jane Allen Wilson from the North Carolina Victim Assistance Network for one of the most important conversations in veteri...

This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, are joined by Chicago-based journalist and certified animal behavior consultant Steve Dale to discuss a surprising a...

This week on The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, examine the U.K. Competition and Markets Authority’s (CMA) 2024 report—a document shaking up global veterinary...

What does your clinic call the first 90 days of employment? A probationary period, onboarding, or something else? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, ch...

This week on The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, celebrate National Veterinary Technician Week and the fifth anniversary of the Veterinary Giving Tree, a grass...

What really happens when your veterinary clinic is sold? In this week’s episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack the messy realities behind acquisitions...

October is stacked for veterinary teams. In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, share a rapid “what to do now” briefing after returning from the annu...

Performance evaluations are one of the most misunderstood and often dreaded processes in veterinary medicine. Many clinics either skip them entirely or treat them as a once-a-year formality tied close...

Every veterinary team has faced it: a client gets angry, raises their voice, and everyone wonders whether or not we should fire them. In this week’s episode of The Veterinary Viewfinder, Dr. Ernie W...

Veterinary general practice is undergoing a dramatic transformation. What used to be a steady stream of wellness check-ups and minor issues has shifted into a relentless wave of sick pets, urgent care...