311: Communication Secrets from FBI Kidnapping Negotiator Chris Voss

Chris Voss shares how FBI hostage negotiation approaches enable more effective, persuasive communication, in any field.

You’ll Learn:

1) The FBI 8 negotiation skills you can use at work

2) Why yes is the last thing you want to hear

3) The two words that immediately transform a negotiation

About Chris

Chris Voss is CEO of the Black Swan Group and author of the national best-seller “Never Split The Difference: Negotiating As If Your Life Depended On It,” which was named one of the seven best books on negotiation. A 24-year veteran of the FBI, Chris retired as the lead international kidnapping negotiator. Drawing on his experience in high-stakes negotiations, his company specializes in solving business communication problems using hostage negotiation solutions. Their negotiation methodology focuses on discovering the “Black Swans,” small pieces of information that have a huge effect on an outcome. Chris and his team have helped companies secure and close better deals, save money, and solve internal communication problems.

Items Mentioned in this Show:

• Chris’s company: Black Swan Group
• Chris’s Book: Never Split the Difference
• Book: The Obstacle is The Way by Ryan Holiday
• Book: The Culture Code by Daniel Coyle
• Book: Start with No by Jim Camp
• Research: Marshmallow Challenge
• Newsletter: The Edge
• Prior episode: 016: Going for No with Andrea Waltz

View transcript, show notes, and links at http://AwesomeAtYourJob.com/ep311.

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