When churn and word of mouth cancel each other out

Topics this week:

• Tyler has a new iPad and doesn't know what it's good for.
• Rick has added a client through word of mouth, and we discuss how churn and word of mouth are constantly battling with one another.
• Rick has resolved a major issue one of his clients had with their dental insurance. Crisis averted.
• Tyler has been working on the wrong things, and is trying to correct that.
• We discuss Less Annoying CRM's new leadership team.
• Rick is applying his new javascript skills to his Airtable data.
• Tyler is writing blog posts in a new way: First write the tweet storm, then write the blog post.
• We discuss Earnest Capital's rebranding to Calm Company Fund.