Offering night and weekend support without burning out your team

Some other topics discussed this week:

• Rick separated his marketing site from his app and launched a site for his b2b product: www.legupbenefits.com
• Less Annoying CRM launched a new help site and in-app help center.
• We discuss what interns can do to get the most out of a remote internship.
• Rick's ridiculous shoes arrived and they're meh. The lesson is: Don't buy shoes because a company put their logo on them.
  • Rick will yell at me if I don't point out that he didn't get the ones with Slack's logo, he got the same type of shoe without the logo.
• We give a few shoutouts:
  • Demodesk is a great tool for giving demos to customers.
  • Turn the ship around is a helpful book on leadership.
  • This episode on health insurance for startup founders is interesting and started a conversation about premium tax credits.